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Terms and Conditions

Elizabeth Young Designs Terms and Conditions of Trade

About Us: Elizabeth Young Designs is completely dedicated to your total satisfaction. If you have any suggestions, queries or comments please email us. Please advise us within 24 of delivery of any breakages or missing goods. All enquiries, comments and customer queries will be responded to within 48 hours of their receipt.  OUR CONTACT DETAILS

Elizabeth Young Designs


Postal address:

Making A Purchase We have tried to make buying from easy (please let us know if we can improve). Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment or you can pay by cheque or postal order made out to Elizabeth Young Designs. If you are shopping outside of the UK, place your order and your credit card company will convert the transaction to GBP according to their terms and conditions. We accept various credit cards. You may send your credit card information via the Internet only.

When paying by cheque or postal order please send your remittance to the above address clearly stating the order number given at the time of purchase. We cannot begin to fulfil your order until any cheque or postal order payments have cleared into our bank account. This may take up to 10 working days.

Pictures shown are an indication of the various designs we offer. The final product delivered may vary slightly from the pictures shown.  At times it may be possible that there may be slight variations in the miniatures as it depends on some stockists availibility.  Please note that the no contents are included in the small and large memory boxes as are depicted in the indiviual photographs. 


Shipping And Handling Shipping and handling are added to each order and the price of this is determined by the delivery service you request and your location.  Each order is custom made and should be delivered within 30 days of your order (or clearance of payment if paying by means other than a credit or debit card)

Some items may be dispatched from other locations and your order may not arrive all together.  This will not affect the price you pay for delivery.

Back Orders Your order is custom made at the time you place the order.

Tax Charges All orders for delivery to countries within the European Union will incur a VAT charge at the rate applicable. Orders from countries outside of the European Union will not be charged VAT.

Credit Card Security When an order is placed on the web site we will pass the relevant personal and credit card details to a third party for validation. Any third party site will use 128bit encryption SSL, ensuring the safety of your details. The information will not be decrypted until it reaches their server. We cannot be held responsible for any lapse or failure of security by third party agents.

Guarantee We guarantee your satisfaction. Any problems will be attended to immediately by our staff. Please call us or email us. Any queries will be replied to within 48 hours of their receipt.

Contacting Us If you need to reach us, please email us at:

Privacy Policy Elizabeth Young Designs will never disclose your information to third parties. All customer data is only kept with your permission and you can unsubscribe from any communications at anytime simply by sending a request to We only keep personal information necessary for the completion of your order and the necessary historical data used to run our business. We will not contact you without your permission except in the course of fulfilling your order.

You cannot use this site unless you have cookies enabled. We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will not be able to use the web site. Your use of cookies will not reveal any personal information to Elizabeth Young Designs.

Returns Policy All of the designs we sell are customised to your requirements, therefore we are unable to accept returns for any items we sell unless they are:

  • Not to the agreed specification

in this event we will provide a replacement item or refund upon return of the item. Please call or email us within 24 hours of delivery to arrange a replacement or refund.

Notice is given that free offers and our P&P costs will be accounted for if returned goods takes the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due. To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level.

All Packages returned to us unclaimed via our shipping services will be subject to reshipping charges. All claims for delivery shortages and damages must be reported to Elizabeth Young Designs by email, phone or letter within 8 business days of the delivery date.

It is a term and condition of a reader accessing and reading the web site, which is the name for the web site operated by Elizabeth Young Designs, that Elizabeth Young Designs provides the material published on the web site on the basis that it disclaims all warranties in respect of the same whether express or implied. Your statutory rights as a consumer are not affected. Contract Formation All orders made by you through the web site are subject to acceptance and availability. We may choose not to accept your order for any reason. Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice. If an item has been displayed with an incorrect price and you have ordered and paid for it we may do one of three things:

  • Send you the item if the item was under priced
  • Offer you the chance to buy the item at the correct price or cancel your order if the item was under or overpriced
  • Cancel the order and refund your payment.

For the avoidance of doubt, no contract will exist between you and Elizabeth Young Designs for the sale by Elizabeth Young Designs to you of any product unless and until Elizabeth Young Designs sends you an e-mail confirming that it has dispatched your product.

All goods supplied by Elizabeth Young Designs remain the property of the Elizabeth Young Designs until such time as they are paid for in full.

Data Protection Elizabeth Young Designs is compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent. We may, from time to time, send you information about products or services supplied by carefully selected third parties.  Copyright Any material found within the pages of, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.

All our designs are registered designs and any copying or reproduction will be vigorously pursued through the courts Disclaimer Elizabeth Young Designs provides the Web site 'as is' and does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. In addition, Elizabeth Young Designs makes no (and disclaims all) representations or warranties of any kind, express or implied, with respect to the Web site or the information or content included in this site. This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality. Use of in connection with the use of the web site, in no event will Elizabeth Young Designs be liable:

  • for losses that were not foreseeable to both parties when the contract was made
  • for losses that were not caused by any breach on the part of the supplier
  • for business losses and/or losses to non consumers

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site. External Web Sites Elizabeth Young Designs is not responsible for the content of external Web sites linked from Jurisdiction These Terms and Conditions are governed by the laws of England and Wales. Elizabeth Young Designs reserves the right to amend these terms and conditions from time to time.